Assignment 15
Student´s name Rafael Ricardo Ávila Pérez
Nua 901954
Task 1 Quality Management
1.What is Quality Management?
It refers to the
supervision and guardianship activity to ensure that the organization reaches
the highest standards of excellence.
2.What is the
objective of Quality Management?
It´s objective is to meet the goals
complying with all the most demanding standards, reaching to be the best in the
services or goods that are provided in the corporation
3.Which are the key components of Quality management? Describe in
detail each one.
Quality Planning.
Quality
Improvement - The determined change of a process to improve the confidence,
reliability and consistency of the outcome.
Quality Control .
Quality Assurance .
4.Describe what Quality Management involves. (process)
The process of
TQM comprises a set of procedures that are developed by a team to ensure that
the products/services that they produce are of the right standards or adequate
for the purpose.
The process
begins when the organization sets quality targets to be achieved and which are
agreed upon with the customer.
The organization
describes how the targets will be measured. It takes actions that are essential
to measuring quality. They then identify any quality matters that arise and
initiate improvements.
The last step
includes reporting the overall level of the quality attained.
5.What does “Quality Improvement Methods” refer to? Explain in detail.
Quality improvement methods are based on the
application of continuous quality improvement theory developed by the
manufacturing industry. The principle underpinning quality improvement was that
quality was not something controlled at the end of the line, but rather
throughout the entire work process. This topic explains some of the underlying theory
Langley GL et
al. The improvement guide: a practical approach to enhancing organizational
performance. San Francisco, Jossey-Bass Publishers, 1996.
6.What are the Quality Management principle that the International
Standard for Quality Management
adopt? Write a description of each.
1Scope
Employees must
know and be aware of the importance of customer focus within the QMS, and how
this impacts customer satisfaction. This habit begins to be real when it is led
by leadership, which brings us to the second of the 7 principles of Quality
Management.
2Normative
references
companies must adhere
to a global legal framework to achieve the quality standards set by
international institutions
3Terms and definitions
Companies must
know the terms and references mentioned in this standard as well as must apply
them in working life
Context of the
Organization
The intrinsic characteristics of the company are already a quality factor
Leader ship
Many people,
within the system, assume leadership positions to propose changes, actions and
results.
A Quality
Management System will fail if they do not work to involve people in the
project.
Planning
planning is very important to establish the quality levels of a company
Operation:
The ways in which the company carries out its activities in all areas, marks a
starting point in terms of quality
Performance evaluation: an organization
never stops changing, so it must strive for the change to be good and this can
be achieved through evaluations
Improvement:
improve the processes in the company as
well as the goals, will be the quality value
7.What are the benefits of Quality Management?
Generate
greater efficiency
Boost employee
morale
Offers
international recognition
Improve process
management
Offers higher
levels of customer satisfaction
Bibliografía
BARONE, A. (28 de julio de
2020). Investopedia. Obtenido de Investopedia:
https://www.investopedia.com/terms/q/quality-management.asp
Conexionesan. (29 de
enero de 2018). Conexionesan. Obtenido de Conexionesan:
https://www.esan.edu.pe/apuntes-empresariales/2018/01/beneficios-de-implementar-un-sistema-de-gestion-de-calidad/
Kumar, P. (11 de
diciembre de 2020). Slidebazaar. Obtenido de
https://slidebazaar.com/blog/definition-components-and-process-of-quality-managment/
ResponderBorrarI think that we do not agree on some questions exactly but they are the same idea, they still help me to complement the knowledge acquired on this subject.
I have found answers different from mine, it cost me a little to understand the subject or what it meant, however I think it is a complement of knowledge for both.
ResponderBorrarin Q7, I would add, to satisfy the needs of the client, because that is the objective of a company, so that the purchase exists. very good bro.
ResponderBorrarI agree with your answer in question 7. Of your points, the one that seems most important to me is "Boost employee morale" because it is very important that employees feel good in their workplace so that they can do their duties in the best possible way.
ResponderBorrar